EPOXY PRODUCTS FOR REBUILDING AND PROTECTION WORLDS MOST UNIQUE AND SUSTAINABLE CONCEPT FOR SURFACE REPAIR, SURFACE REBUILDING AND SURFACE PROTECTION

Politics and Refund policies

Politics, refund policy and returned goods

Return Policies

  • Products must be returned within 60 days of receipt for refund or exchange.
  • Products must be unused or defective to be returned. There may be a 15% restocking fee for products that do not meet these conditions.
  • Factory shipped products may be subject to a 15% restock fee.
  • Factory shipped products require approval from the manufacturer and are not returned directly to ConceptSRP.
  • Processing your return via mail will take 2-4 weeks.
  • Refunds are for the cost of the products only.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {sales@conceptsrp.com}.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unless advised by ConceptSRP.

What are the warranties on products?

  • 12 month on Wencon products only
  • Other products are warranted by the manufacturer. It is suggested the user contact the product manufacturer or an authorized servicer of the product for questions on proper use and/or maintenance.

Use of the ConceptSRP Sites

You may use the Conceptsrp Sites for your personal, non-commercial use only. You may not use any conceptsrp Site if you are under the age of 13. If you are between the ages of 13 and 18, you may use the conceptsrp Sites only with the supervision or involvement of a parent or guardian.

Information on Our Site

We try to be as accurate as possible with the information we present on the conceptsrp Sites. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free. Product prices offered on the conceptsrp Site may vary from other advertised prices due to varying conditions in different geographic markets. Prices and promotions are subject to change, and may vary. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order. The prices displayed on the conceptsrp Sites are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping handling costs.

Paying for Your Order

Generally, we’ll charge your payment method for an item when we ship the item to you or confirm its availability in store. However, we may preauthorize your order amount with your credit card, credit account, or debit card issuer at the time you place the order, which may have an effect on your available credit line. When you pre-order with a debit card, we’ll debit your card when you place the pre-order. For special delivery items, we’ll charge your payment method when you confirm a delivery time.

How-To Return

  • Call Customer Care for a return authorization number.
    Call Customer Care at 1-954-414-9567. Customer Care hours are 7:00AM – 6:00PM ET, Mon – Fri | 8:00AM – 5:00PM ET, Sat. | 8:00AM – 3:00PM ET, Sun.

    Email us to receive a return authorization number.
    We respond to over 90% of all email messages within 24 hours, Monday – Friday, excluding holidays. Send a Message.

    Repackage and relabel.
    Use number of your invoice provided. Apply shipping label to the original box or use a sturdy substitute to ship products. You may choose whichever shipping carrier you wish.

Order Confirmation

While we will use our best efforts to fulfill all orders, Conceptsrp cannot guarantee the availability of any particular product displayed on the conceptsrp Sites. Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to promptly notify you using the email address you provide to us. If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order. We reserve the right to discontinue the sale of any product listed on the conceptsrp Sites at any time without notice.

Use License

Conceptsrp grants you permission to view and use the Conceptsrp Sites and to print individual pages from the conceptsrp Sites for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth herein. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from the conceptsrp Sites.

In addition, as a condition of your use of the conceptsrp Sites, you represent and warrant to ConceptSRP that you will not use the conceptsrp Sites for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use the conceptsrp Sites. Other than these Terms between you and conceptsrp relating to the sale of products or services to you through the conceptsrp Site, conceptsrp will not enter into any agreement with you or create any obligation to you through this conceptsrp Site and no attempt to create such an agreement or obligation will be effective.

Trademarks

The trademarks, service marks and logos (collectively the “Marks”) used and displayed on this Site are registered and unregistered Trademarks of ConceptSRP and others. Nothing on this conceptsrp Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Mark displayed on the conceptsrp  Sites, without the prior written permission of the Mark owner. conceptrp aggressively enforces its intellectual property rights to the fullest extent of the law. The name of ConceptSRP, or any of conceptsrp´s trademarked product names; the conceptsrp logo or the logo of any conceptsrp trademarked product names; or the other conceptsrp formatives may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this conceptsrp Site, without prior, written permission from conceptsrp. ConceptSRP strictly prohibits use of the conceptsrp logo as part of a link to or from any site unless establishment of such a link is approved in advance by conceptsrp in writing. Fair use of conceptsrp´s Marks requires proper acknowledgment. Other product and company names mentioned on this conceptsrp Site may be the Marks of their respective owners.

Privacy

We take our commitment to protect your privacy seriously. Your use of the ConceptSRP Sites is subject to our Privacy Policy. Please review the policy for more on how we collect and use information.

Links to Third Party Sites

This Site may contain links to sites owned or operated by parties other than conceptsrp or its affiliates. Such links are provided for your reference only. ConceptSRP does not control outside sites and is not responsible for their content. conceptsrp´s inclusion of links to an outside site does not imply any endorsement of the material on the site or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does the inclusion of the links imply that Conceptsrp is authorized to use any trade name, trademark, logo, legal or official seal or copyrighted symbol that may be reflected in the linked site.

Disputes

You agree that this agreement and your use of the ConceptSRP Sites are governed by the laws of the State of Florida, USA. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Broward County, Florida, USA in all disputes (a) arising out of, relating to, or concerning the Conceptsrp Sites and/or these Terms; (b) in which the conceptsrp Sites and/or these Terms present is an issue of a material fact; (c) in which the conceptsrp Sites and/or these Terms are referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization; (d) arising out of relating to any products or services sold or distributed by conceptsrp whether in store, in your home, over the phone, or online; and (e) related to conceptsrp´s advertising, communication, delivery, or sales practices relating to its products and services. Use of the conceptsrp Sites is unauthorized in any jurisdiction that does not give full effect to all provisions of these Terms, including without limitation this paragraph and the warranty disclaimers and liability exclusions.

ConceptSRP has endeavored to comply with all legal requirements known to it in creating and maintaining the conceptsrp Sites, but makes no representation that materials on the conceptsrp Sites are appropriate or available for use in any particular jurisdiction. Use of the Sites is unauthorized in any jurisdiction where all or any portion of the conceptsrp Sites may violate any legal requirements and you agree not to access the conceptsrp Sites in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of these Terms is at your own risk and, if any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.

WITH THE PRIOR AGREEMENT OF CONCEPTSRP, ANY CLAIM, DISPUTE OR CONTROVERSY ARISING OUT OF, RELATING TO OR CONCERNING THIS SITE AND/OR THIS AGREEMENT SHALL BE DECIDED BY BINDING ARBITRATION IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION AND ANY SUCH ARBITRATION PROCEEDINGS SHALL BE BROUGHT AND HELD IN BROWARD COUNTY, FLORIDA, USA. CLAIMS MAY ONLY BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PURPORTED REPRESENTATIVE OF ANY CLASS. THE DECISIONS OF THE ARBITRATORS SHALL BE BINDING AND CONCLUSIVE UPON ALL PARTIES INVOLVED AND JUDGMENT UPON ANY AWARD OF THE ARBITRATORS MAY BE ENTERED BY ANY COURT HAVING COMPETENT JURISDICTION. THIS PROVISION SHALL BE SPECIFICALLY ENFORCEABLE IN ANY COURT OF COMPETENT JURISDICTION.

General

You agree that ConceptSRP may at any time and without notice change the terms, conditions and notices under which the conceptsrp Sites are offered; however, any change to the terms after your last usage of the conceptsrp Site will not be applied retroactively.

You agree that no joint venture, partnership, employment or agency relationship exists between you and conceptsrp as a result of this agreement or your use of this conceptsrp Site.

ConceptSRP´s performance of these Terms is subject to existing laws and legal process and nothing contained in this agreement is in derogation of ConceptSRP´s right to comply with law enforcement requests or requirements relating to your use of the conceptsrp Site or information provided to or gathered by conceptsrp with respect to such use.

These Terms, the Privacy Policy, and terms of sale constitute the entire agreement between you and conceptsrp with respect to the conceptsrp Sites. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and conceptsrp with respect to this conceptsrp Site. No modification of this agreement shall be effective unless it is authored by conceptsrp or its affiliates. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by conceptsrp in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms or your use of this conceptsrp Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by conceptsrp in printed form.

conceptsrp also may make employment information available through this conceptsrp Site. conceptsrp is an equal opportunity employer. conceptsrp provides equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, veteran status or disability. conceptsrp´s policy relates to all phases of employment including recruitment, placement, promotion, training, demotion, transfer, layoff, recall and termination, rates of pay, employee benefits and participation in all company-sponsored employee activities.

THE INFORMATION AND MATERIALS IN THIS SITE ARE PROVIDED FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS AND CONDITIONS SET FORTH HEREIN. THESE MATERIALS DO NOT NECESSARILY REFLECT THE OPINIONS OF NTE OR ANY OF ITS AFFILIATES OR AGENTS. THESE MATERIALS ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT OR UP-TO-DATE. YOU MAY NOT ACT OR RELY ON ANY INFORMATION OR MATERIALS IN THIS SITE AND YOU PARTICULARLY SHOULD NOT MAKE ANY INVESTMENT DECISIONS BASED ON ANY INFORMATION OR MATERIALS IN THIS SITE. YOU MUST INDEPENDENTLY VERIFY THE ACCURACY OF ALL SUCH INFORMATION AND MATERIALS BEFORE ACTING OR RELYING THEREON OR MAKING ANY INVESTMENT DECISIONS IN CONNECTION THEREWITH. THESE MATERIALS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE.

Termination of Use

We may, in our sole discretion, terminate your account or your use of the ConceptSRP Sites at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. We may change, suspend or discontinue all or any aspects of any conceptsrp Sites at any time without prior notice.

Copyrights

This ConcetSRP Site and the materials within it are © Dantech Offshore & Marine Group LLC. Viewing or using this Conceptsrp Site may create a copy of conceptsrp materials in your computer’s random access memory and/or in your hard drive and/or in your proxy server.

Need help?

Contact us at {sales@conceptsrp.com} for questions related to refunds and returns.